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FAQ

Do tickets include an open bar?

Not quite. Per the State of Arizona liquor law, each guest will receive 8 complimentary drink tickets that are valid from 9 PM - 12 AM.

 

Where do I enter?

The box office and main entrance are located at the main entrance to the hotel lobby.

 

What time does the bash take place?

Doors will be open from 9pm to 2am.

 

I’m driving. Where do I park my ride?

Valet parking is available at The Saguaro. Limited convenient and security patrolled 24-hour parking lot is available at The Saguaro and nearby lots. Parking is complimentary for overnight hotel guests.

 

Need a ride?

New users can download the Uber App and use the promo code “NYE2016AZ” to save up to $20 your first ride.

 

I’ve already ordered my tickets but haven’t received them. I have a question about my ticket purchase.

If you've already purchased your tickets and want to know the status of your order or have a general question about your order, please contact our official ticket provider, Ticket Zone via http://support.ticketzone.com or call (866) 760-8324.

 

I can no longer attend. Can I get a refund?

Sorry party people, absolutely no refunds and/or exchanges are not allowed after a ticket is purchased.

 

Where’s the box office? When can I pick-up my tickets?

The Box Office is located at the entrance to The Saguaro and is open on the day of the event from 9:00pm – 11:45am.

 

The artist(s) who I was coming to see cancelled. Can I have a ticket refund?

Ticket is for the event, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

 

Legal Information

"Management" means Riqueza, Inc and their affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket for a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Ticket user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

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